FAQs
Placing an order
How do I place an order?
Find the type of treatment you’re looking for and start a consultation. We’ll ask you some questions about your health and recommend the best treatments for you. Once you’ve selected your treatment a clinician will review your answers, and your order will be delivered quickly and discreetly to your home
Do I need a prescription to order?
You don’t need an existing prescription to use our service. Our clinicians will issue a free private prescription if you’re eligible for treatment
How can I pay for my order?
What will be shown on my bank statement?
When you pay by credit/debit card, payments will be shown on your statement under the name Medzcare.
Are the medications you prescribe genuine?
Yes, we use the same pharmaceutical suppliers and wholesalers as traditional pharmacies. All treatments are fully UK-licensed.
Will my GP be informed of my treatment?
We recommend informing your GP of any new medications you’re prescribed. You’ll be given the option to enter your GP details while you place an order. It’s mandatory to enter your GP details for certain medications like asthma inhalers. When you supply your GP details we’ll write to them with the details of the medication we’ve prescribed
delivery
Is the packaging discreet?
How quick is delivery?
- Royal Mail 1st Class — you’ll receive your order in 1–3 days, Monday to Saturday.
- Royal Mail Special Delivery 4pm — you’ll receive your order the next day by 4pm, Monday to Saturday.
- Royal Mail Special Delivery 11am — you’ll receive your order the next day by 11am, Monday to Saturday.
- Post Office Collection — collect from a local Post Office of your choice in 1–3 days, Monday to Saturday
How are weight loss injectables delivered?
What does delivery cost?
What countries do you deliver to?
Referrals
Who is eligible for the referral programme?
The programme applies to new customers who complete a purchase of £100+ and are approved for treatment by our clinical team.
What rewards do I earn for referring someone?
You’ll receive £40 credit for each new customer you refer, provided they use your referral code at checkout, meet the minimum spend of £100, and are approved for treatment. The referred customer also gets a £40 discount on their first order.
Are there any limits on rewards?
Yes, you can earn a maximum of £4,000 in referral credits within a 12-month period. Unused credits expire 12 months after a successful referral.
When will I receive my referral credit?
Credits are issued once the referred customer’s order is dispatched. If their order is canceled or rejected, the reward will be withdrawn.
Can I share my referral code publicly?
No, you cannot share your referral code publicly. This includes on TikTok, Instagram, Facebook, Reddit, or X etc. If we find it, the code will be blocked and any credit may be removed. You may only share your referral code privately with friends and family.
Where can I find the full terms and conditions for the referral programme?
You can find the full terms and conditions for participation.
About Medzcare
Is your service confidential?
Yes, your medical data and order history is completely confidential and only viewable by our pharmacy staff and prescribers. View our Privacy Policy for more information.
Is Medzcare regulated?
Yes, Medzcare is a registered London-based pharmacy that’s fully regulated by the General Pharmaceutical Council (GPhC). You can check our registration on the GPhC website. The GPhC is the official body that regulates and inspects all pharmacies in the UK. They ensure we prioritise your safety and meet the highest standards. We’re also certified by LegitScript, an organisation that monitors online pharmacies with a comprehensive verification process to evaluate licensing, compliance and adherence to regulation.
Is Medzcare an established pharmacy?
Since 2013 our London-based pharmacy has helped over 1.5 million people access the prescription medication they need. We’re a fully regulated pharmacy backed by a team of experienced healthcare professionals. All our clinicians are based and registered in the UK.
What do I do if I experience side effects or need help?
Contact your GP, a local pharmacy, or Medzcare if you experience any side effects with your treatment. Seek immediate medical attention if side effects are severe, and call 999 if they’re life-threatening.
What conditions do you treat?
Medzcare operates using remote prescribing. We offer effective treatments for conditions we can safely diagnose without a physical examination. If you can’t find the treatment you’re looking for, or you need more urgent care, please contact your GP or local pharmacy.
How do I make a complaint?
Medzcare has a written complaints policy. To lodge a formal complaint, please fill out our contact form. We aim to acknowledge all formal written complaints within two working days and respond to them within five working days.
Weight loss medications
Can I switch from Mounjaro to Wegovy?
Yes. With the recent price increase for Mounjaro, Wegovy has become the more cost-effective option for weight loss and obesity management with prices starting from £99.99 a month. Switching medications is a normal and common occurrence — it’s something medical professionals do regularly for conditions like high blood pressure or high cholesterol, whether it’s to reduce side effects or lower costs. We’ll work with you to find the treatment that’s right for your needs, budget and goals.
Should I stay on my current dose if my medication is working?
If your current dose is working and you’re happy with your progress, you can stay on that dose. You start on the lowest dose of weight loss medication, which usually increases every 4 weeks. If you’re experiencing side effects or you’re satisfied with your current weight loss, you can stay on a lower dose. You always have the option to increase your dose when you feel ready.
Will side effects get worse when I increase the dose?
When you increase your dose, side effects can sometimes reappear or worsen. This is simply because your body needs time to adjust to the higher dose. The good news is that these usually improve over time.
Can I use Wegovy while pregnant?
Wegovy should not be used during pregnancy. If you are planning to become pregnant, discontinue Wegovy at least two months in advance.
Do I need to be on contraception with Wegovy?
If you are of childbearing age and sexually active, you should use contraception while taking Wegovy. You can use oral contraceptive pills, non-oral methods such as the implant or IUD, or barrier methods like condoms.
Can GLP-1 medications cause bleeding while on HRT?
Some people taking GLP-1 medications, such as semaglutide (Wegovy) or tirzepatide (Mounjaro), may notice changes in their vaginal bleeding. This can happen more often if they are also using hormone replacement therapy (HRT). Although this is increasingly observed, official guidance is still limited.
These changes might happen because GLP-1 medications slow down digestion. This can affect how your body absorbs hormone treatments — especially HRT taken as tablets, particularly oral progestogens. There don’t appear to be the same issues with hormone patches or intrauterine devices (like the Mirena coil). Weight loss and other body changes may also play a role.
This kind of bleeding is usually not serious, but it’s important to tell your doctor if you experience new, heavy or ongoing bleeding. They can check for other causes and may suggest adjusting your HRT or carrying out further tests if needed.
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